Refund policy

Return and Refund Policy

Last updated: July 28, 2026

At npsttozl.shop, customer satisfaction is an important part of our service commitment. We want every customer to have a smooth shopping experience, and we provide a clear process for returns and refunds.

Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return:

The product must be unused and in its original condition.
Items must include original packaging and any included accessories.
Customers must provide order details for verification.

Products that have been used, damaged after delivery, modified, or returned incomplete may not qualify for a return.

Return Procedure

If you would like to request a return, please contact our customer support team:

Email: info@npsttozl.shop

Please provide your order number, product information, and details about your return request. Our team will review the request and provide further instructions.

Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.

Refund Processing

After we receive and inspect the returned item, we will send a confirmation regarding your refund status.

Approved refunds will be issued to the original payment method within 5-10 business days. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days after delivery.

We will evaluate the situation and provide an appropriate solution.

Order Cancellation

Cancellation requests must be submitted within 24 hours after placing your order. Once an order has entered the fulfillment process, cancellation may not be possible.